Pet Warehouse exists to enrich the lives of pet owners and their pets. We make every effort to ensure that we carry a good range of products sourced from within India and overseas to meet your every need.

This policy has been established to give you the comfort of knowing that, subject to the conditions set out below, if any product you purchase from Pet Warehouse is found to be defective, or it does not meet your needs, Pet Warehouse will happily replace the product, or offer you a refund.

What is the Pet Warehouse change of mind policy?

If you change your mind about a product you have purchased from us, you can return that product to us within 30 days of purchase and we will happily refund the original purchase price of that product provided the product and packaging is in its original condition and the product is re-saleable. Any gifts or bonus offers provided with the product must also be returned.

What is Pet Warehouse delivery refund policy?

If you bought the product online, and the product is defective or damaged in transit, return the product within 30 days and we will refund your original delivery charge or cover the costs of delivering any replacement product to you. We will not, however, refund delivery charges if the product is returned simply because you have changed your mind, or the product is unwanted.

Faulty or defective products

If you receive a faulty product from us, then return it to us within 30 days of purchase and we will inspect the product and if we agree that the product is faulty and the fault is unlikely to have occurred through abnormal use, we will, with your agreement, replace the product with an identical product. If we are unable to provide you with an identical product, we will, with your agreement, refund the purchase price (and delivery price, if any). If, however, you return the product more than 30 days after purchase or you do not agree to the replacement or refund referred to immediately above, we will need to make a more thorough assessment of the nature of the fault before we can determine how to help you, be it replacement, repair or refund. In many situations, this will be a simple assessment by our store staff, or for online purchases, the customer service team. 

Our customer service team is happy to provide you with the relevant manufacturer’s contact details to assist you.

As part of any assessment, we look at the following:

(1) If there is a minor fault:

Where the product has experienced a minor fault and the product can be easily repaired, this will be carried out and the product returned to you within a reasonable timeframe. Pet Warehouse and/or the manufacturer can instead decide to replace the product or refund the purchase price.

(2) If there is a major fault:

Where the product has experienced a major fault, you may choose to receive a refund or a replacement.

Any gifts or bonus offers provided with the product must also be returned.

What if my pet does not like the food?

At Pet Warehouse, we believe your dog and cat will love their food so much that if they do not … we’ll help you find a replacement. That’s our Taste Guarantee.

What you need to do:

1 – Bring your remaining food back to one of our stores.

2 – Talk to one of our team members about your pets feeding experience.

3 – We’ll help you find a replacement food for your pet.

How do I return a product?

There are two ways you can return a product:

(1) Take the product to your nearest Pet Warehouse Store. If you purchased the product online, your local store would then contact the customer service team to complete the return process.

(2) Please email info@petwarehouse with your name, contact details and invoice number & details to arrange return of the product by courier.

If you require further assistance, please contact us by phone on 1300 655 896 or write to Pet Warehouse address

Any cost incurred by you in returning the product to Pet Warehouse will be borne by you.

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