How much does standard shipping cost?
Delivery charges vary depending on the size and weight of your order and your chosen delivery address.
For an accurate delivery quote: place the items you wish to order in your shopping cart, proceed to the checkout to receive your delivery quote. The shipping cost calculator will display the total cost for delivery to your selected postcode or suburb.
Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Indian Rupee and freight costs are payable in addition to the product price.
How do I qualify for Free Delivery?
Free delivery applies to all orders over ₹999 only.
Simply enter the postcode or suburb of your shipping address and the shipping cost calculator will display the total cost for delivery to your selected postcode or suburb within the checkout, Select free delivery.
Delivery instructions and time frames
Pet Warehouse offers a reliable and affordable delivery service to all the locations within the country. Standard orders will take between 2 – 7 business days to arrive, depending on your destination and shipping method.
Please note that our couriers do not operate on weekends or public holidays. Please be prepared for slight delays to your delivery around public holidays.
How will my order be shipped?
Pet Warehouse use courier services to ship your order and therefore you must give the exact delivery address. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. During your checkout process there will be special delivery instructions comment box if you have any special requests. Please note not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.
Do I need to be home to receive my delivery?
If you are not home when the courier attempts to deliver your order, they will typically leave a call or courier will arrange a suitable re-delivery date. The courier will attempt to deliver your order two times however if for any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us. If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.
How long will it take for my Standard order to arrive?
Pet Warehouse online orders will take from 2 – 7 business days to arrive, depending on destination and shipping method. Orders are usually received within five working days and up to seven days for regional and rural areas. Delivery times may be subject to stock availability and Public Holidays, as such receipt of orders may be extended by more than a week.
Pet Warehouse will notify you when your order has been dispatched.
What happens if my order does not arrive in the estimated time frame?
Please contact info@petwarehouse or via Live Chat.